Privacy Policy

Last modified: October 2022

Introduction

This Privacy Policy outlines Gigaroo Ltd. and its affiliated companies (collectively: "we", "our" or "the Company") practices with respect to information collected from users who access our website, our mobile app (collectively, the "Platform") or communicate with us in any other way, including by registering and using our services (collectively: "Users").

We encourage Users to carefully read the Privacy Policy and use it to make informed decisions. By using our services, you agree to the terms of this Privacy Policy and your continued use of the services constitutes your ongoing agreement to it.

In this Privacy Policy you will read about:

  • What information do we collect?
  • Legal basis for processing
  • How do we use the information that we collect?
  • With whom do we share the information that we collect?
  • User rights
  • For how long do we retain the information that we collect?
  • Third party collection of information
  • How do we safeguard your information?
  • Corporate transaction
  • Minors
  • Updates or amendments to the Privacy Policy

What Information we collect?

We collect two types of data and information from Users who access our Platform:

Non-Personal Information

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your access to the Platform (“Non-Personal Information”). We are not aware of the identity of a User from which the Non-Personal Information was collected. Non-Personal Information which is being collected may include the following:

  • Analytics Data: Our servers automatically record certain information regarding the use of our Platform. Such data may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. browser type, language preference, access time, etc.). We may also collect information on your activity on the Platform (e.g. clicks, actions, etc.). We use this information to administer the Platform and analyze this information to improve and enhance our services by expanding their features and functionality. Such data is also used for troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Platform.
  • Anonymous information: We may anonymize or de-identify the information collected by the Platform so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose.

Personal Information

The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). Such information includes:

  • Registration information: If you wish to use our services, you will be asked to provide us certain details which we'll need to process in order to facilitate your use of the services. Such details include your name, email, social security number, address, phone number, and additional information you may provide through a W2 form.
    We may also use trusted third party providers to enrich and authenticate such information.
  • Contact information: the Platform provides you with the option to fill in contact information. If you choose to contact us through our Platform or by any other means, you will be asked to provide us with your name, email address and phone number.
  • Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, ask our support, and communicate with us in any means, including, without limitation, via email, phone, website, mobile app, or otherwise, or when you share additional information about yourself through your use of our services, then all such communications may be recorded.
  • Device Information: We may also collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your device and your activity on the Platform.
  • App Information: Our mobile app may also require certain permissions in order to operate properly, these may include call logs, address book, and calendar data.

If we associate Non-Personal Information with Personal Information, we will treat such information as Personal Information.

Legal basis for processing

Processing of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.

How do we use the information that we collect?

We may use the information for the following purposes:

  • Setting up your account on our Platform and services.
  • Providing you with our services.
  • Communication, support and assistance – If you have contacted us, for any reason, we will use your information in order to further communicate with you, assist you and respond to User inquiries.
  • Verifying and authenticating the registration information provided by you.
  • Conducting statistical and analytical purposes, intended to improve the Platform.
  • Inform you of additional products, services or promotions (unless you have opted out of receiving such communications).

With whom do we share the information that we collect?

We do not rent, sell, or share for the purpose of behavioral advertising Users’ information with third parties.

We may disclose Personal Information to other trusted third party service providers or partners for the following purposes:

  • Providing you with our service, including providing a personalized display of our Platform;
  • Storing and processing such information on our behalf (e.g. cloud computing service providers);
  • Performing research, technical diagnostics or analytics that will enable us to improve our Platform and services;
  • If we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

In addition, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies.

In any case we will conclude that disclosure of Personal Information is necessary, we will only disclose that portion of the Personal Information that is required in order to satisfy the basis for disclosure. We will share the Personal Information under appropriate safeguards.

User Rights

In some jurisdictions you may have the right to request to: (1) Receive confirmation as to whether or not Personal Information concerning you is being processed, and access your stored Personal Information, together with supplementary information; (2) Receive a copy of Personal Information you directly volunteer to us in a structured, commonly used and machine-readable format; (3) Request rectification of your Personal Information that is in our control; (4) Request erasure of your Personal Information; (5) Object to the processing of Personal Information by us; (6) Request to restrict processing of your Personal Information by us.

We will not discriminate against you for exercising any of your rights. Unless permitted by the applicable law, we will not:

  • Deny you goods or services.
  • Charge you with different prices or rates for our services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of services.
  • Suggest that you may receive a different price or rate for our services or a different level or quality of our services.

If you feel that your Personal Information was not handled properly, you may lodge a complaint with the applicable regulator.

If you would like to request the deletion of your Personal Data, you can submit a request via the mobile app. We will review your request and will respond within thirty (30) business days.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights (apart from the right of deletion, which can be exercised as explained above), or receive more information, please contact us at info@gigarooapp.com

For how long do we retain the information that we collect?

We retain your Personal Information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Third party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Platform and your information. We employ industry standard procedures and policies to ensure confidentiality, integrity, and the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Platform, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We do not knowingly collect or solicit Personal Information from anyone under the age of majority (as determined under the applicable laws where the individual resides; “Age of Majority”). By accessing, using or interacting with our Platform and services, you certify to us that you are not under the Age of Majority. In the event that we learn that we have collected Personal Information from an individual under the Age of Majority without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about an individual under the Age of Majority, then please contact us through the contact details available below.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform or services, following the notification of such amendments on our Platform, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Platform or the information we collect about you and how we use it, you can contact us at info@gigarooapp.com

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